Jordan's Consumer Protection Law No. 7 of 2017 (27 articles) was adopted on 15 March 2017, published in the Official Gazette (No. 5455) on 16 April 2017 and entered into force 60 days later, on 16 June 2017. It is administered by the Ministry of Industry, Trade and Supply through its Consumer Protection Directorate.
Consumer rights (Article 3) include goods and services that serve their purpose without harm in normal or foreseeable use, complete and clear information before purchase, free choice without pressure, and the right to sue for fair compensation. Suppliers must ensure the advertised quality and conformity with declared characteristics and deliver on time (Article 4), and must provide after-sales service, maintenance and spare parts where the product requires them (Article 5). A defective good must be taken back and refunded at the consumer's request (Article 7), unless the consumer agrees in writing to a repair. Advertising that misleads about a product's nature, quality, composition, origin, expiry date, conditions of use or price is prohibited, as is advertising goods that are harmful or of unknown origin (Article 8).
The Directorate monitors compliance and receives complaints (Article 11); its authorised staff have judicial police powers to inspect premises and records (Article 12), and it can give a supplier notice to correct a violation before referring it to court (Article 13). Suppliers are jointly liable for defects they caused or knew of (Article 20); clauses that cancel or limit consumer rights are void and courts may annul unfair terms (Articles 21 and 22); consumer cases are heard urgently (Article 23). Penalties: a fine of JOD 250 to 10,000 and/or up to six months' imprisonment, and for repeat offences the court may ban the activity temporarily or permanently (Article 25).
Implementing rules: the Consumer Protection Instructions of 2023 (Official Gazette, September 2023) set after-sales service and spare-parts periods: up to one year, or as agreed, for consumer goods, and at least five years, or as suits the product, for durable goods. No law amending Law No. 7 of 2017 has been found. Product safety and technical regulations sit separately under the Standards and Metrology Law administered by JSMO.
Sources: official text of Law No. 7 of 2017 (Ministry of Industry, Trade and Supply); WIPO Lex; Jordan News Agency (Petra), 1 September 2023.